MCFUQLOG

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Universal Queue Log

Log table of events that occur in the Universal Queue

PeopleSoft Field Name Field Type Column Type Description
MCFUQEVENT Character(4) VARCHAR2(4) NOT NULL Type of event that occurred in the Universal Queue system.
ACPT=Accept
ASGN=Assign
DONE=Done/Dequeue
LGIN=Login
LGOT=Logout
NWST=New state
RSRT=Restart
TOUT=Timeout
USGN=Unassign
MCFUQTASKNUM Character(30) VARCHAR2(30) NOT NULL Unique identifier for a task in the Universal Queue.
MCFUQTIME DateTime(26) TIMESTAMP NOT NULL Time at which the event occured in the Universal Queue.
MCFUQAGENTID Character(30) VARCHAR2(30) NOT NULL Agent Id
MCFUQQUEUEID Character(32) VARCHAR2(32) NOT NULL Queue ID
MCFUQINFO Character(254) VARCHAR2(254) NOT NULL Field that contains additional information on the Universal Queue event that occured.
MCFUQTASKTYPE Character(4) VARCHAR2(4) NOT NULL Type of Universal Queue task
CH=Chat
EM=Email
GN=Generic
VO=Voice
MCFUQPRIORITY Number(2,0) SMALLINT NOT NULL Priority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue.
MCFUQCOST Number(3,0) SMALLINT NOT NULL Cost of task used in the Universal Queue to determine task to Agent routing.
index back (c)David Kurtz 2019, www.go-faster.co.uk PeopleTools 8.54
PTRef generated on 09-JUN-19