MCFUQTASKCFG

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Default task values by type


PeopleSoft Field Name Field Type Column Type Description
MCFUQTASKTYPE Character(4) VARCHAR2(4) NOT NULL Type of Universal Queue task
CH=Chat
EM=Email
GN=Generic
VO=Voice
MCFUQCOST Number(3,0) SMALLINT NOT NULL Cost of task used in the Universal Queue to determine task to Agent routing.
MCFUQPRIORITY Number(2,0) SMALLINT NOT NULL Priority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue.
MCFUQSKILLLEVEL Number(3,0) SMALLINT NOT NULL Skill Level
MCFUQAGTTMOUT_SECS Number(4,0) SMALLINT NOT NULL Acceptance Timeout in Seconds
MCFUQACTIMOUT_MINS Number(6,0) INTEGER NOT NULL Action Timeout in Minutes
MCFUQCPLTMOUT_MINS Number(6,0) INTEGER NOT NULL Completion Timeout in Minutes
MCFCHATSESSTO Number(5,0) INTEGER NOT NULL Inactivity Timeout in Minutes

Default: 15

MCFGREETINTERVAL Number(2,0) SMALLINT NOT NULL Greeting interval in Seconds

Default: 20

SEQ_NBR Number(15,0) DECIMAL(15) NOT NULL Sequence Number

Default: 1

index back (c)David Kurtz 2019, www.go-faster.co.uk PeopleTools 8.54
PTRef generated on 09-JUN-19